Policies

Jarful House Privacy Policy

Effective Date: 01/01/2020

At Jarful House, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or purchase products from our shop, whether on Etsy, Amazon, or directly from us.

1. Information We Collect

We collect information in several ways, including:

• Personal Information: When you place an order or create an account, we may collect your name, email address, shipping address, phone number, and payment information.
• Usage Data: We collect information about your interactions with our website, including IP address, browser type, and pages visited.
• Cookies: We use cookies and similar technologies to enhance your browsing experience and track website performance.

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and ship your orders, including sending order confirmations and tracking information.
• Customer Service: To respond to your inquiries, provide support, and address any issues.
• Marketing: To send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time.
• Improvement: To analyze usage patterns and improve our website, products, and services.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your information with third parties in the following situations:

• Service Providers: We may share your information with trusted partners who assist us in operating our website, processing payments, and shipping orders.
• Legal Compliance: We may disclose your information if required by law, or in response to a valid legal request.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the new owner.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Update or correct your personal information if it is inaccurate.
• Delete Your Information: Request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: Unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails.

6. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Jarful House
Email: info@jarfulhouse.com

Shipping Policy:

1. Shipping Providers: We ship our handmade items via USPS (United States Postal Service) and UPS (United Parcel Service).
2. Shipping Rates: The shipping rates for your orders will be calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process. 
3. Order Processing Time: We strive to process and ship your orders within 2-5 business days after the order is placed, unless otherwise specified. Please note that custom or personalized items may require additional processing time.
4. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information for your package. You can use this information to track the progress of your shipment.

Return Policy:

1. Returns Eligibility: We accept returns for candles, wax melts, Christmas ornaments, and individual jar decor items. However, these items must be unused and undamaged. Please make sure to return the products in their original packaging from Jarful House to prevent any additional damage during transit.
2. Return Process: To initiate a return, please contact our customer support team or reach out to the owner. They will guide you through the return process and provide you with a returning shipping label if applicable.
3. Refund Process: A full refund will be issued once the returned item is delivered to us and inspected. Please note that if any parts are missing or the item is damaged, the refund may be rejected for those particular components or partial refund will be issued.
4. Custom and Personalized Items: Unfortunately, we do not accept returns for custom or personalized items as they are specially made for you.
5. Wholesale Orders: If you wish to return a wholesale order, please get in touch with our team member or owner to discuss the return process.
6. Wall Sconces, Wall Signs, and Mason Jars Set Decor: Returns are allowed for wall sconces, wall signs, and mason jars set decor. However, the customer is responsible for arranging the return shipping and covering the associated shipping fees. If you would like to use a shipping label provided by Jarful House, the shipping fee will be deducted from your total refund amount.

Please note that all returns are subject to our inspection and approval. We reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We're here to help!